User Agreement

The ability to visit and use this website solely relies on your approval of the terms and conditions mentioned below. Please make sure to thoroughly read these terms and conditions before.using our website. If any of these terms and conditions are not of your approval please refrain from using the website.

Any written communication sent to www.aroohatours.lk or use of the website for travel arrangements confirms that you are of age 18 or above and that you have thoroughly read and accepted all terms and conditions stated in this page. Please keep in mind that these terms and Conditions are created for the safety and protection of all parties involved.

Booking Conditions

Arooha tours website is owned and operated by Arooha Tours (Private) Limited with offices located in Colombo, Dubai, Sharjah and India. Arooha Tours collaborate with various suppliers in Sri Lanka to offer products and services through our website www.aroohatours.lk. When bookings are made or products/services purchased through our website, the individual terms and conditions of the supplier is also applicable in addition to our terms and conditions.

It is the customers responsibility to also read the supplier’s terms and conditions as well as booking conditions which are accessible upon request. Your acceptance to the terms and conditions of the supplier whose service or product you purchase through our website is important. Any violation of the supplier’s condition/s may cause a cancellation of your booking or purchase. All charges, duties, fees and taxes that might arise out of your use of this website  entirely your responsibility. You will also be responsible for all charges, duties, fees and taxes that will result out of transactions performed by others on behalf of you whether it was performed with or without your consent.

All products and services mentioned on this website are an offer made on our or our suppliers behalf which invites you to make an offer on the mentioned terms to buy the arrangements displayed. Our suppliers may accept or deny any offers. All products and services featured on the website are subject to confirmation, availability and no promises or warranties are given to availability.

 Booking your holiday

A booking is accepted the minute you press the confirmation button. Our tours are governed by a pay on tour day service. However, some tours require an advanced payment which will have to be paid by you if your tour requires it. If you wish to pay by credit or debit card we will ask for your card details but the price will only be debited on tour day.

Methods of Payment

Payments for our products and services can be done by cash, bank transfers or credit cards (Mastercard, Visa and Amex). If the preferred payment method is bank transfers all extra fees and charges are your responsibility.

If preferred method of payment is credit card all your payments are processed through secure payments sites that are operated by NTB (Nations Trust Bank PLC) for Amex cards and HSBC (Hongkong Shanghai Banking Corporation Limited) for visa and mastercard. Your card details will not be stored by Arooha Tours.

Price Policy
Our clients can book from any of our land or air packages and services which are offered using various suppliers. The price of your travel booking is subject to sudden changes or extra charges because of reasons outside our control. Causes for such changes could be because of governmental actions, exchange rate fluctuations or increase in supplier price to name a few. If the price of your travel.booking increases suddenly you should be willing to pay the surcharge or cancel the booking by following the right procedures.

Amendments and Cancellations
While we make sure to put our best effort in making the change you require in your booking, some changes in the travel reservations might be made without notice to you if the need arises solely at our discretion. Cancellation of your travel reservations must be informed to us via phone call or written message and will be effective on the same day. Depending on the number of days prior to travel reservation you make a cancellation the following penalties will apply respectively:

  • Between 41 to 60 days: complete refund
  • Between 30 to 40 days: 50% of cost
  • Between 20 and 29 days – 75% of cost
  • 19 or Less than 19 days – no refund of cost

Our cancellation policies cancel out any conflicting cancellation policies laid out by our  suppliers. If any cancellations are made after your travel arrangement has begun or if you haven’t made use of any services offered, no refund will be provided.

Health, Passport and Visas

It is entirely the customers responsibility to make sure that everyone travelling with them including himself receive the right medical advice prior to travel. Also make sure that you and your travel companions have valid passports, visas and have all the other required documents for the activity or travel. If you require any assistance pertaining to this matter we will be more than.happy to help. Please keep in mind that we will not be answerable for you travelling without the right travel documents.

Travel Insurance
Personal travel insurance for you and your travel companions at the time of booking is strongly recommended. It is your responsibility to make sure that the insurance you have obtained is adequate.
Responsibility
We are only responsible for occurrences that arise as an after effect of negligence by us or our suppliers. We are not answerable for any sudden changes in travel arrangements caused by factors out of our control like riots, power cuts, strikes, weather changes, etc.
Arbitration
When your booking is confirmed with us, we draw up a contract between you and arooha tours. That contract and these Booking Terms and Conditions are governed in all facets by the Sri lankan laws.
Information Provided by You
All the details you provide us should be true and correct. We treat all sensitive information with the highest degree of confidentiality without divulging it to any third-party individual. Information like credit card details are protected with high security and our anti-fraud policy.

Nature of Overseas Travel
Arooha tours activities and packages can be fitting a more luxurious budget as well as a pocket-friendly one. Although we put our best effort, infrastructure and amenities in Sri Lanka is still underdeveloped as compared to many other top destinations. Delays, discomfort during travel, insects in rooms are all uncontrollable scenarios and need to be regarded as facts of life.
Shopping
Under no circumstances is arooha answerable for the quality of any product other than what is mentioned on our website or not mentioned in your travel itinerary. Even if the product had been discussed by a client and a representative of arooha tours. Its is entirely the customer’s responsibility to determine the value of the product.
Copyright
The copyright and all other Intellectual Property rights in all of the material on this website are owned by  Arooha tours (Pvt) Limited. Copying of any part for commercial or business use is strictly prohibited.
Governing Law and Jurisdiction
These terms and conditions are subject to the Laws of Sri Lanka.